Refund Policy

Effective October 14, 2026

14-day money-back guarantee

If RetainerPulse isn't right for you, email us within 14 days of your first payment and we will refund it in full. You don't need to give a reason. This applies to both the Starter and Agency plans, billed monthly or yearly.

Renewals

Renewal payments are not refunded, but you can cancel anytime to stop the next renewal. After you cancel, monitoring and reports keep working until the end of the period you have already paid for.

If a yearly plan renews and you didn't mean to keep it, contact us within 14 days of the renewal and we will refund it as long as the service hasn't been used since.

Plan changes

When you upgrade or downgrade, Lemon Squeezy adjusts the charge for the rest of your billing period, and the adjustment appears on your next invoice.

Service problems

If the service is unavailable for a significant part of a billing period because of a fault on our side, contact us and we will credit or refund the affected time.

How to request a refund

Email [email protected] from your account email, or reply to your receipt email. Refunds are processed by Lemon Squeezy, our Merchant of Record, back to the original payment method. They usually appear within 5–10 business days, depending on your bank.

This policy doesn't limit any rights you have under consumer protection law where you live.